Laboratory Technician

About This Role

Provide excellent customer service and coordinate staff activities in a clinical laboratory setting. This role involves order entry, result management, problem-solving, and ensuring accurate and timely workflow.

Responsibilities

• Provide excellent customer service to internal and external customers
• Coordinate the activities of all staff and all shifts to assure accurate and timely workflow in the absence of supervision
• Order, result and scan faxed/mailed laboratory results from external laboratories into LIS and MiChart systems
• Problem solve issues related to submitted external results interfacing with external laboratories and end-user clinic staff
• Follow standardized order entry, resulting, verification and scanning process to ensure accuracy and effective flow of work
• Identify, report and correct problems
• Ensure staff is prioritizing appropriately
• Interact professionally with customers and coworkers
• Maintain productive flow of work in order to meet service expectations
• Maintain quality control as required by departmental leadership
• Comply with all safety procedures/instructions and observe safe work practices
• Use effective communication including written, verbal, and information technology skills

Requirements

• High School Diploma
• Keyboarding skills
• Ability to work in an independent environment
• Ability to complete all training and testing

Qualifications

• High School Diploma

Nice to Have

• Familiarity with laboratory testing and medical terminology
• Familiarity with LIS systems and MiChart
• Bachelor’s degree in the natural or physical sciences and/or laboratory experience

Skills

* Required skills

Benefits