IT Support Technician

About This Role

Provide front-line technical support to faculty, staff, and students, assist with campus technology systems administration and maintenance, and maintain campus computer labs and classroom technology.

Responsibilities

• Provide Tier I & II support for hardware, software, and networking issues for faculty, staff, and students
• Assist with imaging, deploying, and maintaining Windows-based devices using System Center Configuration Manager (SCCM)
• Support user account management and authentication through Active Directory
• Maintain and troubleshoot campus computer labs, classroom technology, and endpoint devices
• Support server and hardware management tasks as assigned
• Document support requests, resolutions, and system changes in the ticketing system
• Collaborate with OIT colleagues on technology projects and system upgrades
• Provide training and guidance to users on technology resources
• Participate in on-call rotations and provide after-hours support as needed

Requirements

• Associate degree in Information Technology or related field, or equivalent
• 2+ years of technical support experience in a Windows-based environment
• Demonstrated knowledge of Windows operating systems and imaging (via SCCM)
• Demonstrated knowledge of Active Directory account and group management
• Demonstrated knowledge of hardware setup, troubleshooting, and repair
• Demonstrated knowledge of basic server administration and support
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills

Qualifications

• Associate degree in Information Technology or related field, or equivalent combination of education and experience
• 2+ years of technical support experience in a Windows-based environment

Nice to Have

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience in higher education or a similar environment
• Knowledge of Office 365 administration
• Familiarity with networking fundamentals

Skills

* Required skills