IT Specialist

About This Role

As a Senior IT Specialist, you will manage an expanding portfolio of SaaS applications, cloud services, and distributed endpoints to ensure secure and minimally disruptive operations. You will deliver reliable, user-centric IT support while enforcing device-management standards and compliance, working to standardize and document operational processes for scalable end-user computing services.

Responsibilities

• Provide first and second-line technical support to end-users for Mac, Windows, VoIP, and video conferencing
• Respond to IT service desk requests and provide solutions based on existing documentation
• Perform routine maintenance and system checks
• Manage user accounts and access permissions
• Document troubleshooting procedures and solutions
• Create and maintain technical documentation
• Manage the laptop and desktop lifecycle, including provisioning, disposal, and recycling
• Maintain accurate IT asset records and respond to audit inquiries
• Serve as the point of contact for regionally scoped IT services and educate employees on processes
• Support desktop equipment by triaging requests, identifying root causes, and taking remedial action
• Manage the technology component of employee onboarding/departure
• Participate in on-call shifts based on follow-the-sun support within business hours

Requirements

• 2+ years of experience as 1st or 2nd tier IT Support
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10/11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• High EQ
• Self-education ability
• Ability to choose the right tool for the job
• Candid and polite communication
• Clear and concise writing
• Good time management
• Self-sufficiency
• Proactiveness
• Curiosity
• Enthusiasm to learn about IT
• Strong work ethic
• Resilience
• Willingness to build relationships with service users
• Critical thinking, planning, and analytical abilities

Qualifications

• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles
• 2+ years of experience as 1st or 2nd tier IT Support

Nice to Have

• Google Meet system administration skills
• Visitor management system knowledge
• Experience supporting a large laptop environment with a majority of Mac devices

Skills

* Required skills

Benefits