IT Specialist

About This Role

This IT Specialist role provides critical hands-on technical support and system administration for Kinross Gold Corporation's Bald Mountain operation, ensuring user productivity and technology resilience. The position involves a mix of first and second-line IT support, with ownership of core systems like Windows servers, virtualization, networking, and client endpoints.

Responsibilities

• Consult with end users, contractors, and vendors to determine hardware, software, or system functional specifications
• Design, document, analyze, and test computer systems or programs based on site and department specifications
• Serve as a primary contact for the North America Service Desk, troubleshooting and resolving incidents/requests for Windows 11, Windows Server 2019+, O365, Teams, Printing, VPN, and core business apps
• Provide one-on-one and small-group end-user IT training; write how-to guides and knowledge base articles
• Administer Windows Server/AD, DNS/DHCP, GPO, and patching; monitor backups and recovery procedures
• Operate Nutanix-based clusters and site NAS/SAN devices; perform capacity/health checks and coordinate upgrades
• Maintain and administer campus/industrial Ethernet switching, VLANs, QoS, and fiber plant integrity
• Support site point-to-point and point-to-multipoint wireless systems, including design inputs, LOS checks, and alignment/validation
• Support Cisco Desk Telephones and Teleconference Systems
• Partner with Operational and Support Departments on industrial networks, historian/SCADA connectivity, and change management
• Own device imaging/provisioning for Dell laptops/workstations; manage asset inventory and lifecycle
• Contribute to change records and diagrams; keep runbooks, network maps, and rack elevations current
• Participate in after-hours and weekend support rotation and travel to comm sites and facilities
• Work independently and with minimal supervision, presenting concerns and solutions to KNV IT Leadership

Requirements

• Advance knowledge in information technology, information systems and/or networking or 3+ years’ experience in a relevant field
• Experience in IT support/operations with demonstrated customer service mindset
• Solid skills with Windows client/Server, AD, DNS/DHCP, GPO, and endpoint management
• Strong troubleshooting across OS/app/network stacks
• Hands-on experience with Cisco switching and fiber (port/VLAN provisioning, SFPs, optics, link testing)
• Working knowledge of wireless links (P2P/PMP) and fundamentals like RSSI/SNR, alignment, and link budgets
• Familiarity with virtualization and enterprise storage (Nutanix preferred) and backup/recovery workflows
• Ability to create and deliver clear user training and concise documentation
• Ability to safely work at heights/rack spaces and lift up to ~50 lbs
• Willingness to work outdoors in a mine environment
• Demonstrated ability to maintain confidentiality and exercise sound judgment

Qualifications

• 3+ years’ experience in information technology, information systems and/or networking or relevant field

Nice to Have

• CompTIA A+/Network+ certification
• CCNA certification
• Microsoft MD-102/Windows certification
• AZ-104 certification
• Nutanix NCP certification
• Experience in OT/industrial networks and CPwE concepts
• Exposure to SCADA/historian connectivity
• Scripting/automation (PowerShell)
• Imaging tools experience
• Endpoint security/patching platforms experience
• Familiar with JDE system for equipment procurement

Skills

* Required skills