IT Specialist
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide enhanced IT customer support for Grant Thornton employees, ensuring high uptime and a positive customer experience, focusing on hands-on and remote support in assigned offices.
Responsibilities
- Provide enhanced IT customer support for assigned offices, including "walk-ups"
- Help customers manage software installations and hardware repair
- Guide customers on troubleshooting issues
- Acquire technical knowledge regarding GT’s applications and services
- Own issues and bring them to resolution as quickly as possible while providing proactive updates
- Participate in MIM calls for offices of support to assist with gathering information, troubleshooting and testing of solutions
- Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment
- Utilize remote support tools in support of dispatch offices
- Find solutions from previous cases using the Knowledge Base
- Ensure tickets are properly updated and asset management system is properly updated
- Participate in testing of images and software deployments at the Pilot level
- Assist with events in-offices or conferences and provide on-site support for client meetings
- Perform weekly maintenance of on-site printers, access points, conference room technology, MDF closets and phone equipment
- Maintain on-site IT space and routinely monitor inventory stock
Requirements
- 2-3 years of experience in field service support working with technology industry
- Prior experience with end user services, information technology or related field
- Strong knowledge of Windows Operating systems
- Strong Knowledge of Office products
- Knowledge of Remedy or ServiceNow ticket systems
- Established laptop hardware experience
- Understanding of mobile devices calendar and mail support for iOS and Android
- Basic analytical and problem-solving skills
- Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
- Strong interpersonal skills to interact with clients and team members
- Strong organizational and communication skills
- Ability to work independently but also in a team environment
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 2-3 years of experience in field service support working with technology industry
Skills
* Required skills
About JPS Tech Solutions
Grant Thornton is a major Audit, Tax, and Advisory Services company offering a broad range of services in strategy and consulting, operations, technology and more across various industries.