IT Manager

About This Role

The IT Manager at inKind is responsible for building, operating, and continuously improving the internal IT environment for a fast-growing, late-stage startup. This role involves hands-on technical execution, people management, and vendor management to ensure reliable, secure, and well-supported technology for employees. The manager will own day-to-day IT operations, define processes, policies, and systems, and support cybersecurity best practices.

Responsibilities

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
• Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV)
• Administer the organization's identity and access management systems, including role- and group-based access controls
• Implement and maintain mobile device management (MDM) and corporate asset management programs
• Develop, document, and enforce IT policies, security practices, and acceptable use standards
• Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
• Own vendor relationships for IT services and software, assisting with renewals, evaluations, and cost optimization
• Track IT spend and support budgeting and forecasting
• Help define IT processes, documentation, and standards as the organization scales
• Recruit, onboard, and manage future IT support staff as needed
• Continuously identify opportunities to improve reliability, security, and employee experience

Requirements

• 5+ years of experience in IT operations or IT support roles
• 1-2+ years in a people or project leadership role
• Strong experience supporting a hybrid workforce across macOS and Windows environments
• Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
• Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
• Strong communication skills with a customer-service mindset

Qualifications

• Bachelor's degree in Computer Science, IT Administration, or a related field—or equivalent practical experience
• 5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role

Nice to Have

• Experience implementing or working within an IT Service Management (ITSM) framework
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
• ITIL v4 Foundation certification (or equivalent experience)
• Experience supporting teams in a startup or high-growth environment

Skills

* Required skills

Benefits