IT Manager

About This Role

Manage IT operations and provide technical support for computers and related technologies, ensuring smooth functioning of systems for a non-profit organization focused on early childhood education.

Responsibilities

• Oversee and manage the IT Coordinator
• Provide support for advanced issues to end users over phone, email, or ticketing system
• Handle escalated tickets from the IT Coordinator and IT Specialists
• Provide advanced troubleshooting and diagnosis of computer hardware, software, networking, and network devices
• Install, configure, and upgrade computer hardware, operating systems, and software
• Verify issue resolution with end-users and update ticketing system, or escalate issues
• Assist with server support and maintenance
• Assist with the management, creation, permissions, and monitoring of user accounts in local and cloud systems
• Communicate with partners and vendors to ensure compliance and issue resolution
• Assist with inventory tracking, hardware management, and distribution
• Troubleshoot and maintain printers, faxes, copiers, and other office technology equipment
• Assist with opening and/or relocation of satellite offices/centers
• Conduct hardware, software, and security awareness training

Requirements

• Associate's degree in a related area
• 5 years related experience
• Functional knowledge of Microsoft operating systems and office applications
• Ability to troubleshoot network connectivity issues
• Ability to troubleshoot hardware and software issues
• Ability to maintain confidential information
• Ability to multi-task, prioritize and work in fast-paced environment
• Ability to effectively present information and respond to questions
• Attention to details and follow through

Qualifications

• Associate's degree in a related area
• Five years related experience

Nice to Have

• Bachelor’s degree
• Applicable Certifications

Skills

* Required skills

Benefits