Salesforce System Administrator
Full Time
Mid Level
3+ years
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
This role involves the daily administration, support, and continuous optimization of inKind's Salesforce platform, serving as the main contact for internal Salesforce requests. The Salesforce System Administrator ensures system stability, data integrity, and a positive user experience across Sales, Operations, and Support teams.
Responsibilities
- Own day-to-day Salesforce administration, including user access, security, configuration, reports, dashboards, and declarative automation
- Triage, prioritize, and resolve Salesforce support requests through Jira Service Management, providing clear and timely communication
- Design, build, test, and maintain Salesforce configuration and automation (Flows, validation rules, approval processes), troubleshooting issues in production
- Execute and validate configuration changes in sandbox environments and support production deployments, including off-hours releases when required
- Partner with the Salesforce Architect and cross-functional teams to implement enhancements, support larger initiatives, and continuously improve Salesforce processes
- Maintain documentation, contribute to internal knowledge bases, and proactively monitor system health and data quality
Requirements
- 3-5 years of hands-on Salesforce Administration experience supporting production environments
- Strong experience with Salesforce declarative tools, particularly Flow, permissions, and automation best practices
- Proven ability to troubleshoot and resolve Salesforce configuration and data issues in a live environment
- Solid understanding of Salesforce data model concepts, security, and access controls
- Experience managing work through a ticketing or request system (Jira or similar)
- Strong communication skills and the ability to manage multiple priorities in a fast-paced environment
- Willingness to support off-hours deployments as needed
Qualifications
- 3-5 years of hands-on Salesforce Administration experience supporting production environments
Nice to Have
- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, or Platform Developer I)
- Familiarity with Salesforce deployment tools such as Copado or Gearset
- Experience with Sales Cloud and Service Cloud; exposure to Data Cloud or Agentforce
- Experience supporting Salesforce integrations and working in a high-growth technology environment
Skills
Salesforce
*
Jira Service Management
*
Service Cloud
*
Copado
*
Sales Cloud
*
Data Cloud
*
Agentforce
*
Flow
*
Gearset
*
* Required skills
Benefits
Company-paid Short-Term Disability
100% employer covered health insurance (direct employees)
Vision plan
Generous parental leave
100% employer covered dental insurance (direct employees)
Child Care Benefits
Generous PTO and company holiday policy
Certifications
Salesforce Administrator Certification
(Required)