IT Business Systems Analyst

About This Role

This IT Business Systems Analyst will support the Property IT organization by investigating and resolving tier-3 production incidents and problems for policy systems. The role involves in-depth system research and analysis to identify root causes and prepare development-ready solutions.

Responsibilities

• Support the Property Product Break/Fix (ProFix) team with tier-3 production incident and problem investigation for policy systems
• Lead in-depth system research and analysis to determine where and why issues occur
• Validate incidents and isolate issues through detailed investigation
• Prepare development-ready work to support backlog needs
• Collaborate with peers, across the IT organization, and with business partners to share findings and support next-step efforts

Requirements

• Bachelor's Degree or higher in an information technology discipline, business discipline or related field of study and a minimum of 2 years of related work experience in requirements gathering activities or Progressive systems experience
• OR a high school diploma or GED or higher, the completion of a technical training program, and a minimum of 2 years related work experience in requirements gathering activities or Progressive systems experience
• OR a high school diploma or GED or higher and a minimum of 4 years related work experience in requirements gathering activities or Progressive systems experience

Qualifications

• Bachelor's Degree or higher in an information technology discipline, business discipline or related field of study
• 2+ years of related work experience in requirements gathering activities or Progressive systems experience, or 4+ years related work experience with a high school diploma/GED.

Nice to Have

• Proven experience in systems analysis and incident investigation, with the ability to navigate live production systems and drive root-cause analysis
• Familiarity with incident and problem management tools such as Helix or Remedy
• Ability to build SQL queries and perform data research
• Proficiency using tools such as Splunk to isolate issues research data, isolate issues, and support system troubleshooting
• Experience documenting investigative findings and tracking work items
• Working knowledge of Azure DevOps, MS Office, SharePoint, and Microsoft Teams to support documentation and collaboration
• Working knowledge of Agile/Scrum practices
• Ability to collaborate across IT and business partners and communicate findings clearly in production environments

Skills

* Required skills

Benefits