Implementation Project Manager

About This Role

As an Implementation Project Manager, you will lead complex customer implementation projects, managing timelines, coordinating cross-functional teams, and ensuring successful onboarding for Enterprise and Strategic accounts. You will serve as the central point of coordination between internal teams, customer leadership, and external stakeholders, aiming to deliver a seamless implementation experience that drives adoption and measurable business outcomes for a platform modernizing the trades for commercial contractors.

Responsibilities

• Act as the General Contractor (GC) of implementation projects, owning scope, timeline, communication, and delivery.
• Review sales artifacts with the sales team to ensure relevant customer information is transferred to the implementation team.
• Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria.
• Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders.
• Schedule regular project calls with customers and internal teams to track progress and address issues.
• Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst) based on project needs.
• Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables.
• Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants.
• Collaborate closely with internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience.
• Create and distribute regular internal and external status reports summarizing progress, risks, and next steps.
• Build trusted relationships with executive stakeholders, driving accountability and clarity throughout the project lifecycle.
• Identify risks early with the implementation team and escalate issues internally or externally before they become blockers.
• Champion best practices and process improvements to drive efficiency, scalability, and customer satisfaction.

Requirements

• 4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment.
• Proven track record managing complex, multi-phase implementation projects with enterprise customers.
• Exceptional communication and stakeholder management skills.
• Strong organizational and planning skills; ability to juggle multiple projects and maintain attention to detail.
• Comfort working cross-functionally in a fast-paced, high-growth environment.

Qualifications

• 4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment.

Nice to Have

• PMP, CSM, or similar certification

Skills

* Required skills

Benefits

Certifications