Implementation Project Manager

About This Role

This role is for an Implementation Project Manager with expertise in SaaS and Oil and Gas to own the end-to-end configuration and setup of customer accounts on the ENGAGE platform. You will work closely with the Director of Implementation to ensure successful onboarding and delivery.

Responsibilities

• Partner with the Director of Implementation on all aspects of ENGAGE implementations, including full ownership of customer account configuration and setup
• Coordinate cross-functionally with Operations, Support, Sales, Product, and Engineering to deliver onboarding and platform setup
• Work directly with customer teams to gather setup requirements and communicate those requirements to internal teams
• Perform internal testing of customer accounts and support customers through User Acceptance Testing (UAT) and the post-launch hyper-support period
• Collaborate with Sales and Product when new opportunities are identified during implementation
• Execute against established project plans and provide weekly status updates to internal and external stakeholders

Requirements

• 2-5 years of project management in software implementations
• Excellent communication and organizational skills
• Proficient in Asana (or other comparable project management tools), Jira, Salesforce, Figma, and Microsoft
• Experience in the oil and gas industry

Qualifications

• Bachelor’s Degree
• 2-5 years of project management in software implementations

Nice to Have

• Strong software familiarity and technical aptitude (comfortable troubleshooting and learning new platforms)
• Project management experience
• Experience working at a B2B software company
• Experience with Power BI

Skills

* Required skills