Implementation Project Manager

About This Role

Lead customer implementation projects for a management platform catering to commercial contractors, ensuring successful onboarding of large enterprise and strategic accounts while coordinating with internal and external stakeholders.

Responsibilities

• Act as the General Contractor (GC) of implementation projects, owning scope, timeline, communication, and delivery
• Review sales artifacts with the sales team to ensure relevant customer information is transferred to the implementation team
• Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria
• Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders
• Schedule regular project calls with customers and internal teams to track progress and address issues
• Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst) based on project needs
• Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables
• Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants during implementation
• Collaborate closely with internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience
• Create and distribute regular internal and external status reports summarizing progress, risks, and next steps

Requirements

• 4+ years of project management or implementation experience in SaaS, construction tech, or a related B2B technology environment
• Proven track record managing complex, multi-phase implementation projects with enterprise customers
• Exceptional communication and stakeholder management skills
• Strong organizational and planning skills
• Comfort working cross-functionally in a fast-paced, high-growth environment

Qualifications

• 4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment

Benefits

Certifications