Hospital Clerk

About This Role

Perform routine clerical duties for a medical center, supporting patient units or medical services with extensive patient and staff contact. Responsibilities include scheduling, processing forms, providing information, and maintaining detailed records and files.

Responsibilities

• Provide assistance to hospital staff, patients, their families, and visitors by providing information and directions
• Answer telephones, take messages, respond to routine inquiries, relay calls to patients, and refer inquiries to nursing and physician staff
• Distribute patient rights booklets and inform patients of same, ensuring documentation
• Establish and maintain patient charts upon admission and discharge
• Review charts for advanced directive completion and ensure timely submission of forms
• Set up, maintain, duplicate, track, match, and purge records and files
• Complete and process forms, form letters, and other records and charts
• Check records and forms for completeness and accuracy, making necessary changes
• Maintain unit supplies inventory, place orders, and verify receipt
• Arrange for equipment repair and follow up to ensure completion

Requirements

• High school or equivalency diploma
• 1 year of experience in a hospital or health care setting (or 30 college credits)
• Working knowledge of hospital organization and procedures
• Ability to prepare and maintain records
• Good organizational and time management skills
• Ability to deal courteously and effectively with the public and professional staff
• Ability to communicate effectively both orally and in writing
• Ability to speak and comprehend the spoken English language, both directly and over the phone
• Ability to maintain composure and work quickly and efficiently under stressful conditions
• Good judgment and decision making ability
• Good customer service skills
• Accuracy
• Thoroughness
• Tact

Qualifications

• High school or equivalency diploma
• 1 year of experience in a hospital or health care setting, or satisfactory completion of 30 college credits

Skills

* Required skills