Home Base Patient Services Coordinator II

About This Role

This role supports clinical service and practice operations at Home Base, a program dedicated to healing military families, by performing administrative, clerical, and scheduling duties. The PSC II plays a crucial role in enhancing the patient welcome and check-in experience.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical record/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc., as directed
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results

Requirements

• High School Diploma or Equivalent
• 2-3 years office experience
• Proficiency with all Office Suite

Qualifications

• High School Diploma or Equivalent
• 2-3 years of office experience required

Skills

* Required skills

Certifications