Helpdesk Support Specialist

About This Role

Provide on-site technical support for construction field operations, ensuring reliable access to technology systems, networks, and communications tools.

Responsibilities

• Serve as the first point of contact for IT support requests from site personnel
• Provide general helpdesk support for computers, mobile devices, printers, and other site technology
• Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.)
• Install, configure, and maintain hardware, software, and peripherals for end users
• Troubleshoot network connectivity issues (wired, wireless, and cellular)
• Support telecommunications setup and maintenance (data and voice systems)
• Assist with systems integration between corporate and site-based platforms
• Educate and guide users on basic cybersecurity awareness and safe IT practices
• Maintain accurate logs of support requests, resolutions, and equipment inventory
• Escalate advanced technical issues to higher-level IT support as needed

Requirements

• High school diploma or equivalent
• 1-3 years of experience in IT helpdesk, field tech support, or related role
• Basic networking and telecommunications knowledge
• Familiarity with Google Workspace administration and user support
• Ability to work in a construction environment
• Valid driver’s license and reliable transportation

Qualifications

• High school diploma or equivalent required; associate degree or technical certification preferred
• 1-3 years of experience in IT helpdesk, field tech support, or related role

Nice to Have

• Associate degree or technical certification

Skills

* Required skills