Helpdesk Support Specialist

About This Role

This role primarily involves providing hands-on technical support for IT systems, networks, and communication tools at construction field operations. The specialist will troubleshoot hardware, software, and connectivity problems, educating users on best practices and ensuring adherence to cybersecurity standards.

Responsibilities

• Serve as the first point of contact for IT support requests from site personnel
• Provide general helpdesk support for computers, mobile devices, printers, and other site technology
• Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.)
• Install, configure, and maintain hardware, software, and peripherals for end users
• Troubleshoot network connectivity issues (wired, wireless, and cellular)
• Support telecommunications setup and maintenance (data and voice systems)
• Assist with systems integration between corporate and site-based platforms
• Educate and guide users on basic cybersecurity awareness and safe IT practices
• Maintain accurate logs of support requests, resolutions, and equipment inventory
• Escalate advanced technical issues to higher-level IT support as needed
• Collaborate with the IT team on system upgrades, patches, and new technology rollouts
• Ensure adherence to company IT and security policies

Requirements

• High school diploma or equivalent
• 1-3 years of experience in IT helpdesk, field tech support, or related role
• Basic networking and telecommunications knowledge
• Familiarity with Google Workspace administration and user support
• Ability to work in a construction environment (including outdoor or trailer-based setups)
• Valid driver’s license
• Reliable transportation

Qualifications

• High school diploma or equivalent required; associate degree or technical certification preferred
• 1-3 years of experience in IT helpdesk, field tech support, or related role.

Nice to Have

• Associate degree or technical certification

Skills

* Required skills