Guest Services Associate

About This Role

Brighton Ski Resort is seeking friendly, enthusiastic Guest Service Professionals to join our team for the upcoming winter season! Located in the Brighton Center, our Guest Services Office serves as the information hub of the resort. These fast-paced positions require multitasking, problem-solving, and a passion for helping people.

Responsibilities

• Be a friendly and welcoming face for guests from around the world
• Develop a comprehensive understanding of all ticket and season pass products, including rates, discounts, promotions, and events
• Work closely with teammates to provide exceptional guest service
• Maintain a clean, organized workspace; restock supplies; and assist with opening/closing duties
• Communicate clearly and professionally with guests in person, by phone, and via email
• Relay important information to other departments to ensure a seamless guest experience
• Receive and log lost and found items
• Handle difficult conversations with confidence and professionalism, diffusing issues or seeking assistance as needed
• Stay informed about resort parking and assist guests both online (via our parking webpage) and on-site in the parking lot
• Direct guests to various locations throughout Brighton Resort with accuracy and enthusiasm

Requirements

• Must be 18 years or older
• Friendly, approachable, and positive attitude with a passion for guest service and the hospitality industry
• Strong communication skills
• Comfortable working in a fast-paced environment with multitasking and problem-solving
• Ability to handle transactions accurately and responsibly
• Confident working independently and as part of a team
• Willingness to learn about Brighton Resort's products, services, and mountain operations
• Ability to remain calm, cool, and collected under pressure
• Reliable, punctual, and able to work flexible schedules, including weekends, evenings, and holidays
• Commit to a minimum of 3 shifts per week
• Comfortable working in a mountain environment with winter conditions
• Reliable transportation to and from the resort in winter conditions

Qualifications

• Previous customer service, hospitality, or retail experience preferred (but not required)

Nice to Have

• Salesforce skills
• Five 9 skills
• Previous customer service, hospitality, or retail experience

Skills

* Required skills

Benefits