Growth Account Manager

About This Role

Manage a portfolio of Growth customers for a customer intelligence platform, ensuring renewals and identifying expansion opportunities to achieve post-sales revenue targets. This role is crucial for enhancing customer support and growing the customer base.

Responsibilities

• Own a portfolio of Growth customers, with responsibility for renewals and expansion
• Manage the complete post-sales commercial lifecycle, from onboarding handoff through renewal
• Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
• Collaborate closely with Customer Success, Solutions, and Sales teams to ensure customers achieve value and are positioned for growth
• Lead renewal and expansion discussions, including discovery, value articulation, and commercial negotiation
• Assist customers in evolving their go-to-market approach by introducing new use cases, workflows, and capabilities as they mature
• Maintain accurate account plans, forecasts, and notes within CRM and go-to-market tooling
• Surface customer feedback and expansion signals to Product and GTM leadership

Requirements

• 1-4+ years of experience in Account Management, Customer Success, Sales, or a similar go-to-market role within B2B SaaS
• Enthusiasm about owning accounts end-to-end
• Commercial mindset for post-sales activities, comfortable discussing value, growth, and pricing
• Technically curious and able to discuss go-to-market tooling, data flows, and integrations at a conceptual level
• Ability to effectively manage a substantial portfolio of accounts while remaining organized and proactive
• Demonstrate grit and resilience, actively seeking out opportunities
• Enjoy learning, receiving coaching, and growing into more complex deal ownership

Qualifications

• 1-4+ years of experience in Account Management, Customer Success, Sales, or a similar go-to-market role within B2B SaaS

Nice to Have

• Willingness to travel occasionally for customer meetings, events, or team offsites

Skills

* Required skills

Benefits