Grocery Lead

About This Role

The Grocery Lead directs daily operations, processes, and conditions within their department, empowering and guiding team members to achieve departmental goals. This role focuses on delivering exceptional customer service, mentoring staff, ensuring product freshness, and maintaining compliance with food safety standards.

Responsibilities

• Engage peers to provide an exceptional shopping and checkout experience for customers.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to ensure customer service and sales goals are met.
• Support training new team members and cross-training high potential talent.
• Work with leadership on department schedule writing to improve engagement, service, sales, and profitability.
• Ensure freshness of products by monitoring rotation and dating policies.
• Guide the team in compliance with food safety standards and regulations.
• Lead team members in ordering, receiving, stocking, pricing, and product display.
• Actively create an environment that supports the Meijer culture, including Diversity, Equity, and Inclusion.
• Operate a register and handle cash when needed.
• Operate powered equipment, where applicable.

Requirements

• Passion for customer service and approachability.
• Excellent verbal and written communication skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• A commitment to fostering an inclusive environment.

Qualifications

• Retail or other customer service experience preferred

Nice to Have

• Retail or other customer service experience.

Benefits