Customer Service Supervisor

About This Role

Supervise and direct the day-to-day operations of the Customer Service/Front End Department at a Meijer store, leading a team to deliver exceptional customer experiences and achieve sales goals.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members
• Responsible for staffing, selection and hiring to achieve staffing needs
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions
• Documents and applies disciplinary actions and makes recommendations concerning discharge
• Responsible for P&L, achieving sales and maintaining shrink for the department
• Models exceptional, fast and friendly customer service
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered
• Communicates the Meijer Friendly Initiative in all team meetings and conversations

Requirements

• High school diploma or its equivalent
• 2-3 years of related retail experience
• One year of management experience
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to teach suggestive selling
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience and one year of management experience.

Nice to Have

• Rotational assignments in other areas of the store such as meat, bakery, produce and deli
• Customer service and product flow experience

Benefits