Customer Service Supervisor (Front End Support)

About This Role

The Customer Service Supervisor (Front End Support) assists with scheduling and supervision of Store Support Team Members and manages the day-to-day flow of the department. This role supports leadership to ensure smooth operation of the Store Support Team and ensures a positive customer experience.

Responsibilities

• Supervise and delegate tasks to Team Members.
• Train new Team Members using learning checklists and materials.
• Keep cases and shelves clean, well-stocked, and properly rotated.
• Resolve difficult customer situations.
• Ensure all necessary breaks are given.
• Communicate team concerns to the Team Leader and Associate Team Leader.
• Maintain awareness of customer flows and needs, directing Team Members to satisfy customers.
• Select, train, develop, mentor, motivate, and counsel Team Members.
• Provide timely, thorough, and thoughtful performance evaluations.
• Consistently communicate and model WFM vision and goals.

Requirements

• 12+ months retail experience.
• Extensive knowledge of Store Support team procedures and policies.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.
• Ability to lift 50 pounds.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Qualifications

• 12+ months retail experience.

Skills

* Required skills

Benefits