Store Support Supervisor

About This Role

Supervise and delegate tasks to Store Support Team Members, ensuring smooth daily operations and maintaining high standards of retail execution while minimizing turnover. This role also involves training new team members and resolving difficult customer situations to maintain a positive customer experience.

Responsibilities

• Supervise and delegate tasks to Team Members
• Train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
• Assist in training new Team Members, utilizing learning checklists and training materials
• Keep all cases and shelves clean, well-stocked and properly rotated
• Resolve difficult customer situations
• Ensure all necessary breaks are given
• Communicate team concerns to the Team Leader and Associate Team Leader
• Communicate attendance issues or concerns to Team Leader and Store Leadership
• Set and achieve the highest standards of retail execution
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale

Requirements

• 12+ months retail experience
• Extensive knowledge of Store Support team procedures and policies
• Capable of teaching others in a positive and constructive manner
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications

Qualifications

• 12+ months retail experience

Skills

* Required skills

Benefits