Graduate Student Service Specialist

About This Role

This specialist position oversees the graduate assistantship program and provides essential support to graduate students, ensuring their smooth progression through academic programs at Kennesaw State University.

Responsibilities

• Oversee the graduate assistantship program, including student hiring, guideline communication, qualification verification, and preparing performance reviews.
• Analyze and prepare reports related to graduate assistantship activities.
• Manage GA budgets, handle student funds records, and verify allocations under Dean's oversight.
• Facilitate the student hiring process, serving as a liaison between hiring units, the graduate college, and HR.
• Collaborate with academic units, HR, Registrar, Bursar, procurement, and travel offices to support students and manage budgets.
• Serve as a primary counselor for students and faculty in assigned programs, offering individual guidance and form submission assistance.
• Communicate with academic colleges regarding allocations, policies, and processes.
• Manage the graduate student OSTW process.
• Assist with processing various forms related to the graduate student life cycle, from enrollment to graduation, ensuring accurate data.
• Collaborate with other graduate college staff to organize, design, plan, and deliver workshops for graduate students.

Requirements

• Bachelor's degree from an accredited institution of higher education
• Current, valid, and unrestricted driver's license
• Three (3) years of related work experience in a higher education environment, preferably in a student support role

Qualifications

• Bachelor's degree from an accredited institution of higher education
• 3+ years of related work experience in a higher education environment, preferably in a student support role

Nice to Have

• Advanced degree from an accredited university of higher education in a related field
• Experience utilizing a CRM Target X/Salesforce
• Experience with Banner, OnBase, Degreeworks, SAS, or other student data systems
• Experience creating and managing orientations, virtual and in-person

Skills

* Required skills