General Manager

About This Role

Lead a high-performing team and oversee a beloved neighborhood bakery-cafe, taking full ownership of operations, strategic decisions, and team development to ensure guest satisfaction and business success. This role involves managing staffing, training, performance, and maintaining operational and quality standards.

Responsibilities

• Own all aspects of leading the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Create subject matter experts within your bakery-cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Make sure every guest is delighted by the quality of our food, service, and staff.
• Build engaging relationships that lead to long-term, loyal guests.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Responsible for maintaining a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Responsible for maintaining the bakery-cafe’s overall costs and inventory.

Requirements

• Minimum age: 18 years of age
• Proven ability to drive positive results through strong business acumen
• Proven ability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
• Ability to lift, carry, push, or pull objects 25 pounds
• Capability to stand and walk for up to 6 hours
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment

Qualifications

• 3+ years of restaurant General Manager experience preferred

Benefits

Certifications