General Manager

About This Role

As a General Manager at Panera, you will lead a high-performing team to oversee the success of a beloved neighborhood bakery-cafe. You will take full ownership of operations, make strategic decisions, and create an environment where your team thrives and guests feel welcomed.

Responsibilities

• Own all aspects of leading the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Create subject matter experts within your bakery-cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures designed to ensure the bakery-cafe successfully executes all company strategies and initiatives.
• Ensure every guest is delighted by the quality of food, service, and staff.
• Build engaging relationships that lead to long-term, loyal guests.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Maintain the bakery-cafe’s overall costs and inventory.

Requirements

• Minimum age: 18 years of age
• Proven ability to drive positive results through strong business acumen
• Proven ability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
• Ability to lift, carry, push, or pull objects 25 pounds
• Capability to stand and walk for up to 6 hours
• Ability to clearly communicate and quickly understand guests and associates’ directions in a loud environment

Qualifications

• 3+ years of restaurant General Manager experience preferred.

Benefits

Certifications