GCP Artificial Intelligence

About This Role

This role involves supporting the GCP Data & AI platform, defining support requirements, establishing standards for platform health, incident management, and executing routine maintenance. The lead will also develop GCP cloud logging and monitoring reports for platform visibility.

Responsibilities

• Define standards for platform health, managing incident resolution, and executing routine maintenance
• Develop GCP cloud logging and monitoring reports for visibility
• Establish initial framework for tracking Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF)
• Configure self-service billing and uptime dashboards
• Monitor GCP billing for anomalies and implement tactical fixes
• Build and maintain "Golden Path" runbooks for operational procedures
• Conduct solo reviews of overnight batch processing logs
• Receive and prioritize platform-related tickets
• Execute root cause analysis (RCA) and apply fixes for code-based failures, IAM errors, or configuration drifts
• Act as primary technical point of contact for Google Cloud Support or Con Edison Source System teams

Requirements

• Experience with GCP Data & AI platform support
• Knowledge of GCP cloud logging and monitoring

Skills

* Required skills