Fulfillment Associate

About This Role

The Fulfillment Associate is responsible for accurately picking, staging, inspecting, and fulfilling customer orders while maintaining a clean and safe environment. This role ensures excellent customer service and supports inventory accuracy.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain powered equipment certification (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy using the Orders App, maintaining SIMS compliance, and resolving short picks with leadership.
• Complete administrative, maintenance, and readiness tasks like audits, order follow-ups, and locker management, while reporting safety or theft concerns.
• Achieve daily job responsibilities with a customer-first mindset, strong communication, and teamwork skills.

Requirements

• 6 Months of Experience using a computer (inputting, accessing, modifying, or outputting information)
• 6 Months of Experience using common retail technology (smart phones and tablets)
• Powered Equipment Certification (Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck)

Nice to Have

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Skills

* Required skills

Benefits

Certifications