Fulfillment Associate

About This Role

This role involves accurately picking, staging, inspecting, and fulfilling customer orders, while also operating powered equipment safely and maintaining inventory accuracy. The role focuses on delivering excellent customer service through efficient order handling and communication.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills

Requirements

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (or ability to obtain)

Qualifications

• 6 months of experience using a computer, retail technology, or in customer service/product fulfillment

Nice to Have

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Skills

* Required skills