Fulfillment Associate

About This Role

This role is responsible for accurately fulfilling customer orders by picking, staging, and inspecting items, while maintaining a clean and safe staging area. The associate provides excellent customer service, operates powered equipment safely, and supports inventory accuracy.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time
• Deliver excellent service by choosing high quality items and validating orders
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements
• Support inventory accuracy using the Orders App and maintaining SIMS compliance
• Complete administrative, maintenance, and readiness tasks such as audits and order follow-ups
• Achieve daily job responsibilities with a customer-first mindset and strong communication

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months of experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (must be obtained if not already certified)

Qualifications

• 6 months of experience using a computer and common retail technology

Nice to Have

• High school diploma or GED
• 6 months of retail experience
• 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer
• 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Skills

* Required skills

Certifications