Fulfillment Associate

About This Role

The Fulfillment Associate is responsible for accurately picking, staging, inspecting, and fulfilling customer orders while maintaining a safe and organized staging area. This role focuses on delivering excellent customer service and supporting inventory accuracy.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management
• Report safety or theft concerns promptly
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills

Requirements

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (or must be obtained)

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information. 6 Months of Experience using common retail technology, such as smart phones and tablets.

Nice to Have

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Skills

* Required skills

Certifications