Front Office Supervisor

About This Role

Supervise front office operations, ensuring seamless guest check-in/check-out and financial transactions while maximizing guest satisfaction. Collaborate with team members to foster a hospitable and customer-focused environment.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Requirements

• 2+ years’ experience working in a front desk/receptionist type role
• Excellent oral, written, and interpersonal communication skills

Qualifications

• 2+ years’ experience working in a front desk/receptionist type role

Skills

* Required skills

Benefits