Front Office Supervisor

About This Role

The Front Office Supervisor is responsible for ensuring the highest quality of service to guests, managing daily front desk operations, and supporting staff training and development in a hotel setting. This role involves anticipating guest needs and upholding hospitality standards.

Responsibilities

• Provide the highest quality of service to guests at all times, anticipating and exceeding expectations
• Assign specific duties to staff for efficient department operation
• Assist in training new associates and cross-training existing associates
• Assist in interviewing and hiring new associates for the department
• Promote teamwork and associate morale, recognizing successes
• Maintain thorough knowledge of emergency procedures and ensure staff responds appropriately
• Monitor daily status of rooms, rates, discount rates, and packages
• Maintain a current list of available rooms for walk-in situations
• Coordinate blocking of rooms
• Check printed registration cards against arrival report and rectify discrepancies
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Complete and monitor employee schedules
• Monitor VIP arrivals
• Notify Maintenance Department of any maintenance issues
• Keep track of rooms to ensure accurate status and readiness for check-in
• Hire, coach, and discipline direct reports
• Act as Manager on Duty as required
• Work nights, weekends, and holidays as necessary

Requirements

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• Ability to multi-task
• Team player

Benefits