Front End Specialist

About This Role

The Front End Specialist I assists customers and helps to maintain the store appearance. This role is responsible for customer service, merchandising, and store maintenance, with a primary focus on front-end operations.

Responsibilities

• Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
• Accurately and efficiently operate the register.
• Assist with training new Front End Specialists.
• Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product.
• Support Ollie’s Army and other donation programs throughout the year.
• Maintain a neat and organized front end work area.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the cleanliness of the overall store.

Requirements

• Ability to work evenings, weekends, and holidays on a regular basis.
• Open scheduling availability
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to read, write and speak English.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Qualifications

• Minimum of 6 months’ retail experience in a mid-size to large retail service-oriented business preferred.

Nice to Have

• Minimum of 6 months’ retail experience in a mid-size to large retail service-oriented business.

Benefits