Front End Lead Part Time

About This Role

Supervise and develop front-line team members on membership programs and operational standards in the absence of the Front End Manager. Ensure excellent member service and drive membership goals.

Responsibilities

• Oversee the frontline in the absence of the Front End Manager
• Coach, teach, and develop all frontline team members to ensure excellent member service
• Teach, develop, and motivate team members for successful execution of membership programs and initiatives
• Monitor, drive, and coach for desired membership/member experience goals and results
• Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
• Delegate work, monitor staffing, and ensure compliance with operational standards
• Supervise the front line (cashiers, SCO, membership desk)
• Drive membership metrics through acquisition, retention, loyalty, and experience programs
• Provide excellent customer service and act with urgency to assist members
• Manage self-checkout lanes and scan and pan lanes, assisting members with operations and technical difficulties

Requirements

• Basic math skills

Nice to Have

• Prior leadership experience
• Prior Membership or sales knowledge and experience
• Prior cashier experience

Benefits