Front Desk Supervisor

About This Role

Supervise and manage front office operations and staff at Le Meridien Fort Worth Downtown, ensuring efficient guest check-in/out and excellent service.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
• Accurately check AM and PM discrepancy reports
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
• Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs

Skills

* Required skills