Front Desk Supervisor

About This Role

Supervise and train Front Desk Agents to ensure courteous and efficient customer service, maximizing room revenue and occupancy, while also handling guest reservations and inquiries.

Responsibilities

• Take reservations and assist guests with questions regarding room features, property amenities, services, hours of operation, and local areas of interest
• Ensure all guests are checked in/out in a courteous and timely manner
• Review the Front Office Log daily and monitor all VIP/Special Guests requests
• Act as a liaison between the front desk team and the general manager
• Ensure agents are aware of current rates, packages, and promotions
• Train agents on all forms of payment for hotels
• Ensure payroll is updated daily and tracked to follow budget guidelines
• Log and deliver all messages, packages, and mail in a timely professional manner
• Perform, compute, and ensure all tasks/duties on the checklist are completed promptly
• Run room status reports and relay necessary information to affected departments
• Comply with standards/regulations to encourage a safe and efficient hotel operation
• Manage training/cross-training for new hires and current employees
• Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag
• Participate and manage the day-to-day operations and establish a pleasant relationship with staff
• Attend/Participate in all meetings and training required by management

Requirements

• High school diploma or GED
• Must be 18+ years old
• Previous experience in Hotel Hospitality
• Detail-oriented with strong verbal/written communication skills
• Able to work well in stressful situations and maintain composure under pressure
• Strong mathematical skills

Qualifications

• High school diploma or GED required
• Previous experience in Hotel Hospitality required.

Nice to Have

• Microsoft Office Suite (Outlook, Excel, Word) preferred

Skills

* Required skills