Front Desk Supervisor

About This Role

Lead the front desk team, foster a welcoming and engaging club atmosphere, and ensure smooth operations for members in a loft-style fitness facility.

Responsibilities

• Build and maintain a five-star club vibe by coaching the front desk team
• Ensure unforgettable interactions with members, turning each visit into a joyful experience
• Focus on attentiveness to prevent complaints and eliminate intimidation for members
• Initiate meaningful connections with members by remembering names, favorite classes, and celebrating victories
• Organize staff schedules
• Assist with membership services
• Ensure efficient operation of front desk processes
• Design and execute engaging community events
• Act as an on-the-ground content creator for social media to attract new members
• Ensure peak cleanliness and make the front desk a vibrant, welcoming heart of the organization

Requirements

• Supervisory Skills, including team management and leadership capabilities
• Strong verbal and written communication skills
• Demonstrated commitment to Customer Satisfaction and exceptional Customer Service skills
• Must live in Baltimore City or within 10 minute drive radius of 39 E. Cross Street with reliable transportation

Nice to Have

• Previous experience in the fitness or service industry