Front Desk Agent

About This Role

This role is responsible for greeting guests, managing check-ins and check-outs, and accurately handling transactions at the front desk of a hotel. It requires efficient handling of reservations and guest payments.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
• Assist in pre-registration and blocking of reservations when necessary
• Promptly, accurately and efficiently post all charges
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests and making change correctly
• Review any reservations with special requests and work to block rooms accordingly
• Have knowledge of hotel rates, discounts and how to handle each
• Know and follow cancellation procedures and relocation procedures when necessary

Requirements

• Ability to communicate cordially with guests
• Ability to accurately manage cash handling
• Knowledge of Front Office computer or manual system

Qualifications

• Entry level

Nice to Have

• Bilingual (Spanish) preferred