Front Desk Agent

About This Role

This Front Desk Agent role involves creating lasting first impressions for guests at a brand-new TownePlace Suites by Marriott. You will handle guest check-ins/outs, assist with inquiries, and ensure a smooth and pleasant stay for all visitors.

Responsibilities

• Deliver memorable first impressions and friendly farewells every single day
• Welcome and assist guests in person and over the phone with professionalism and personality
• Confidently check guests in and out using hotel systems while handling cash and credit card transactions accurately
• Enjoy problem-solving and finding ways to make a guest’s day a little easier
• Work alongside a supportive team that believes great service should feel genuine—not scripted

Requirements

• Strong English communication skills (reading, writing, speaking)
• Comfortable with regular computer use and multiple software systems
• Ability to stand throughout shift and occasionally lift or move up to 20 pounds

Skills

* Required skills

Benefits