Front Desk Agent

About This Role

Provide exceptional customer service as a Front Desk Agent, overseeing operations, managing reservations, and addressing guest needs to ensure satisfaction at The Summit Bechtel Reserve.

Responsibilities

• Oversee front desk operations, reservation software, and check-in/check-out procedures
• Greet guests with a friendly and professional welcome
• Address guest inquiries, complaints, and requests quickly and effectively
• Follow up with guests to gather feedback and ensure satisfaction
• Manage room reservations and update property management system accurately
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Requirements

• Minimum age: 18+
• Proficient computer skills (Word, Excel, POS systems, reservation software)
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Nice to Have

• Experience in hospitality field

Skills

* Required skills

Benefits