Financial Counselor

About This Role

Assist patients with billing inquiries in a face-to-face setting, managing liabilities, collecting balances, navigating benefit options, and securing authorizations, ensuring a positive patient experience.

Responsibilities

• Assist patients regarding their accounts or services face to face, via e-mail, fax, regular mail correspondence, or phone call
• Serve as a liaison between the patient, providers, external departments or other responsible persons to ensure charges are applied appropriately
• Ensure appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided
• Plan, organize, and prioritize work to discuss with patients the importance of patients financial responsibility
• Educate patients on various available assistance options and explain the financial impact of various alternatives
• Provide Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction
• Ensure all patient issues are resolved timely, accurately, and efficiently

Requirements

• High School diploma or equivalent
• 1 year of customer service, healthcare, or office experience
• Computer skills and dexterity required for data entry and retrieval
• Effective verbal and written communication skills
• Proficiency with Windows-style applications (Word, Excel and Power Point)
• Strong interpersonal skills
• Ability to multi-task
• Ability to perform effectively in a fast paced environment
• Ability to remain calm and professional in high pressure/stressful situations
• Ability to work with minimal supervision and make independent decisions
• Reliable transportation

Qualifications

• High School diploma or equivalent
• 1 year of customer service, healthcare, or office experience

Nice to Have

• Bachelors Degree
• Previous Healthcare Billing/Collections/Customer Service Experience

Skills

* Required skills