Financial Counselor
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
The Financial Counselor coordinates all financial aspects of a patient's visit, including insurance verification, pre-certification, and collection of payments. This role provides financial counseling to patients, ensuring they understand their responsibilities while maintaining high customer service standards.
Responsibilities
- Perform insurance verification and pre-certification for scheduled services (excluding Radiology and Emergency Department)
- Contact patients/responsible parties to provide estimates and collect co-pays, deductibles, and outstanding balances
- Coordinate with clinical and administrative leadership to reschedule non-emergent services for patients unable to pay
- Work closely with Case Management and Discharge Planning to provide financial counseling and collect payment
- Accurately reconcile daily cash receipts and post payments
- Complete and track refund and correction transactions
- Provide itemized bills and financial documentation for attorneys, patients, and audits
- Post and manage payroll deductions, prompt pay discounts, and GL entries in coordination with the staff accountant
- Act as a cashier as needed, ensuring accuracy and professionalism
- Maintain detailed account notes in the financial system
Requirements
- High school diploma or equivalent
- Strong understanding of insurance benefits, co-payments, deductibles, and pre-certification requirements
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to work under pressure and manage multiple priorities independently
- High attention to detail with experience in cash handling and reconciliation
- Proficiency in Microsoft Office (Word, Excel, Outlook) and hospital billing/EMR systems
- Ethical and professional conduct with respect to patient confidentiality and regulatory compliance
- Strong organizational skills and critical thinking abilities
Qualifications
- High school diploma or equivalent required
- 1-2 years of experience in healthcare financial services, insurance verification, or collections preferred
Nice to Have
- 1-2 years of experience in healthcare financial services, insurance verification, or collections
Skills
* Required skills
About Andalusia Health
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living...