Receptionist Clinics

About This Role

Serve as the initial point of contact for patients and visitors in a clinic setting, managing patient registration, scheduling, and communication, all while ensuring patient confidentiality and outstanding customer service.

Responsibilities

• Greet and register patients, verifying demographic and insurance information
• Schedule patient appointments and manage the appointment calendar
• Answer incoming calls, direct calls to appropriate departments, and take messages
• Collect patient payments, copays, and provide receipts
• Assist patients with completing required paperwork and obtaining necessary signatures
• Verify insurance benefits and obtain pre-authorization as required
• Maintain confidentiality and security of patient information in accordance with HIPAA guidelines
• Manage patient flow in the waiting area and communicate patient status to clinical staff
• Maintain a clean and organized reception area
• Perform general clerical duties including faxing, scanning, and data entry

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office, physician practice, or hospital setting preferred

Nice to Have

• Previous experience in a medical office, physician practice, or hospital setting
• Experience with electronic medical records (EMR) systems

Skills

* Required skills