Financial Coordination Supervisor

About This Role

Oversee the administrative operations and staff management for the Credit/Collections areas within the Dental College of Georgia. This role involves planning, coordinating, supervising, and executing duties related to daily deposits, account collections, patient refunds, and acting as a liaison with business offices and collection agencies.

Responsibilities

• Supervise, coordinate, and participate in the preparation of Budget Plans or payment options for proposed treatment plans to patients
• Educate patients regarding available payment options, current balances, procedure fees, and insurance benefits
• Work with clinics to provide proper training for students, residents, and faculty on DCG policies and procedures
• Manage resources in the Business Office to ensure maximum efficiency, productivity, and customer service
• Supervise, prepare, and process patient refunds, reviewing accounts for accuracy and determining appropriate amounts
• Prepare daily deposits and submit information to the campus Business Office and DCG management
• Review accounts for recommendations of possible legal actions and refer to collection agencies
• Serve as a liaison with outside collection agencies and bankruptcy courts
• Supervise, coordinate, and participate in the collection of delinquent accounts and patient account audits
• Respond to patient inquiries, research, and resolve problems related to patient accounts

Requirements

• Bachelor's degree in a related field and two years of relevant experience OR Associate's degree in a related field and five years of relevant experience
• Proficiency in Microsoft Office and other computer software/databases
• Excellent interpersonal, verbal, and written communication skills
• Ability to maintain confidentiality

Qualifications

• Bachelor's degree from an accredited college or university in a related field
• 2+ years of relevant experience with a Bachelor's degree OR 5+ years of relevant experience with an Associate's degree.

Nice to Have

• Bachelor's degree in business or related field
• Previous experience in a dental office
• Fluency in Spanish

Skills

* Required skills

Benefits