Field Service Technician

About This Role

This Field Service Technician will provide crucial global customer support, including training service partners, diagnosing, repairing, and calibrating advanced x-ray security products. This role ensures Viken Detection's security products operate at peak performance, requiring strong troubleshooting skills and a commitment to quality.

Responsibilities

• Perform preventative and corrective maintenance, as well as troubleshooting, on Viken equipment both on-site and remotely
• Develop training materials and provide hands-on instruction to global representatives on the repair and maintenance of x-ray systems
• Offer timely and effective support to service representatives via phone, email, chat, or in-person
• Diagnose instrument faults, perform repairs to factory specifications, and update internal databases with service details, including disassembling and reassembling delicate components
• Manage the internal service parts program to ensure representatives have necessary components for repairs
• Identify and document the root cause of issues and contribute to the continuous improvement of service processes
• Assist the operations team in the Burlington facility with building new devices and components when not deployed in the field

Requirements

• High School Diploma or equivalent
• Proven experience in a field service, production, or similar technical support role
• Demonstrated proficiency with common tools, including wrenches, drills, wire crimpers, electrical test meters, and laser alignment tools
• Willingness and ability to travel internationally up to 30%-40%
• Strong problem-solving skills and the ability to work independently in challenging environmental conditions and during extended workdays
• Ability to multitask and manage competing priorities effectively

Qualifications

• High School Diploma or equivalent; a technical school degree is a significant plus
• Proven experience in a field service, production, or similar technical support role.

Nice to Have

• Technical school degree
• Experience in the security or a related technical industry
• Proficiency in Spanish and/or Arabic
• Proficiency with Salesforce

Skills

* Required skills