Field Service Technician

About This Role

Provide technical excellence and frontline customer support for precision testing systems across manufacturing, R&D, and quality control industries. This role ensures every installation, service, and calibration meets the highest standards, protecting the company’s reputation and empowering clients.

Responsibilities

• Install, configure, and calibrate custom material testing machines at client facilities, ensuring systems meet operational specifications.
• Troubleshoot and repair complex electro-mechanical systems including electrical (up to 480V), hydraulic, and pneumatic components.
• Resolve customer issues efficiently and accurately on-site, minimizing repeat service calls and downtime.
• Train operators and maintenance staff on system operation, calibration, and software.
• Manage personal travel, scheduling, and reporting with minimal supervision.
• Capture and report system issues or recurring trends to internal engineering teams for product and process improvements.

Requirements

• Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
• 2+ years of field service experience in electro-mechanical, automation, or testing equipment (post-military experience required)
• Proficiency troubleshooting electrical systems up to 480V, including drives, relays, and PLC interfaces
• Experience with hydraulic and pneumatic systems
• Ability to read, interpret, and apply electrical schematics and mechanical drawings
• Ability to travel 90–100% (domestic, primarily regional)
• Excellent communication and customer interaction skills

Qualifications

• 2+ years of field service experience in electro-mechanical, automation, or testing equipment (post-military experience required)

Benefits