Field Service Technician
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Join Tektronix as a Calibration Technician to provide world-class calibration and repair services for test, measurement, and diagnostic equipment. This role involves performing routine to complex calibrations and building strong customer relationships.
Responsibilities
- Achieve customer satisfaction through timely completion of calibration services as per agreements and targets
- Accurately enter data into tracking database
- Perform final inspection of work completed by other technicians (occasionally)
- Create calibration data sheets accurately and efficiently with minimal supervision
- Complete all documentation supporting customer requirements, reporting, ISO, and other quality systems
- Interact with customers for scheduling calibration, repair, or limited calibration
- Apply acquired job skills and company policies to complete assigned tasks
- Perform moderate to high complexity calibrations, including PD, GP, and RF measurement areas
- Create uncertainty budgets and datasheets
- Perform basic repairs and preventative maintenance
- Perform work at customer locations as well as in service centers
- Function frequently as the primary representative of Tektronix to the customer
- Adhere to quality management system policies and procedures
- Implement FBS (Daily Scheduling Improvements, Visual Management Improvements, Kaizen Charters, Kaizen Participation, Intermediate problem solving)
- Plan, oversee, organize, participate, and/or lead onsite events independently
Requirements
- Minimum of 4-6 years of related experience
- Excellent customer service skills
- Good written and verbal communication skills
- Ability to work on semi-routine assignments and recognize the need for alternate calibration methods
- Proficient with Windows, Microsoft Office, and Internet applications (emphasis on Excel)
- Ability to travel as needed for training and customer calibration support
- Meet requirements to drive a company vehicle
- U.S. Citizenship
- TS/SCI Polygraph clearance
- Capable of lifting 50 pounds unassisted
Qualifications
- 4-6 years of related experience
Nice to Have
- College degree or continued education
- Military Metrology/Calibration (PMEL or TMDE) training
- 2-year Technical certification
- Experience in equipment calibration across General Purpose Electronics, Physical/Mechanical, Dimensional, and RF disciplines
Skills
* Required skills
About Tektronix
Tektronix is the world's leading, single-source provider of calibration, repair, and related services for test, measurement, and control instrumentation. It is a wholly owned subsidiary of Ralliant Corporation.