Field Service Technician

About This Role

This hands-on Field Service Technician position supports Rivian vehicle repairs, which may involve working at a service center, remotely, or traveling to various locations. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. The technician will diagnose, repair, and inspect vehicles, manage parts operations, and provide customer support.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers or in the field.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Requirements

• Proficient in using hand tools and power tools
• At least 21 years old
• Valid driver’s license with a clean driving record (no driving-related suspensions or revocations within a 3-5 year period)
• Available for a 40-hour work week, including potential weekends, holidays, early morning, evening, or overnight shifts
• Proficient with laptops or computers in Windows or Mac environments
• Strong organizational skills, attention to detail, and an eagerness to learn
• Ability to perform physical tasks (lifting up to 50 lbs., sitting, standing, walking, frequent use of hands for grasping tools and data entry, bending, kneeling, carrying, reaching, pushing, pulling)
• Ability to read and speak fluent English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Qualifications

• High School Diploma or GED is preferred.
• Hands-on work experience in an automotive shop is highly preferred. Open to various levels of experience, from entry-level to career technicians. Recent automotive graduates are encouraged to apply.

Nice to Have

• Ability to drive a non-commercial truck and trailer
• Hands-on work experience in an automotive shop
• Background in electric vehicle (EV) or hybrid repair
• Experience in start-up environments
• Experience with parts departments, billing, and work order management systems

Skills

* Required skills

Benefits

Certifications