Field Service Technician - Level III

About This Role

Support the installation, troubleshooting, and repair of high-precision CNC machinery at customer sites across the U.S. This role requires independent work while collaborating with customers and internal teams, often involving extensive travel.

Responsibilities

• Travel to customer sites for CNC machine troubleshooting, repairs, and installations
• Install new equipment, retrofits, and design improvements
• Diagnose customer issues via phone/email and on-site support
• Perform mechanical alignment, CNC control, servo, PLC, and automation troubleshooting
• Create technical bulletins, service documentation, and trip reports
• Maintain compliance with company safety policies and OSHA standards
• Communicate status updates to customers, distributors, and service management

Requirements

• 5+ years of experience with CNC controls, servo systems, PLCs, and automation
• Strong mechanical background (hydraulics, pneumatics, precision measurement)
• Ability to read blueprints and electrical schematics
• Proficiency with precision measuring tools (laser, ball bar, micrometers, etc.)

Qualifications

• Associate Degree in Electronics or equivalent experience
• 5+ years of experience with CNC controls, servo systems, PLCs, and automation

Nice to Have

• Prior machine tool experience (Okuma preferred)
• FANUC CNC experience
• Basic technical writing skills

Skills

* Required skills