Field Service Technician

About This Role

This role involves operating a company vehicle and performing scheduled service orders to diagnose, identify, and resolve malfunctions in residential and commercial water treatment equipment. The technician will also interact directly with customers, present additional service options, and complete basic installations and removals of equipment.

Responsibilities

• Operate a Company vehicle safely in compliance with all state and federal laws
• Follow established safety procedures
• Complete scheduled service orders daily
• Perform complete diagnostics on residential and commercial water treatment equipment
• Identify malfunctions and resolve issues accordingly
• Identify additional services that may be required and present all options to the consumer
• Represent Culligan through direct interaction with customers
• Communicate the status of equipment with customers and provide solutions
• Collect payments upon completion of services and assist with collection of past due receivables
• Complete basic installation and removal of water treatment equipment
• Accurately complete daily paperwork and service orders
• Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools

Requirements

• High school diploma or equivalent
• Knowledge of the city area where you would be working
• Excellent interpersonal and communication skills (verbal/written)
• Appropriate, valid driver’s license
• Mechanical aptitude
• Willingness to learn on an ongoing basis
• Dependable and organized

Qualifications

• High school diploma or equivalent

Nice to Have

• Mechanical or plumbing service experience

Benefits